Momentum · The Platform

The foundations

The everyday, handled beautifully.

Before any of the clever part, the basics have to be a pleasure. They're what you touch fifty times a day. Scheduling, client records, clinical notes, invoicing and payments, all in one calm place that's quick to learn and quietly fast to use.

The signals come next. They're built on top of all this — never bolted on.

Bookings, records, notes and billing in one place — not five tabs and a workaround.
Familiar from your first hour, especially coming from Cliniko or similar.
A 60-second front desk: check in, invoice, claim, pay, rebook — one screen, one minute, keyboard the whole way.
Medicare, DVA, NDIS, HICAPS and WorkCover handled natively — claims without the workarounds, and guardrails that catch unclaimable bookings before they're delivered.
Packages, memberships and practitioner pay built in — not a spreadsheet on the side.
A client portal without passwords — book, pay, complete forms and follow exercises by magic link.
Outcomes you can prove — measures tracked against clinically meaningful change, and referrer letters that read "ODI 42 → 18".

The intelligence

The part that actually grows a clinic.

Running well is table stakes. Growing comes from seeing the patterns in your own data, and knowing what to do about them. Three signals lead the diagnosis — and behind them sits a much bigger engine.

01 · Retention

See who's drifting before they cancel.

Most clinics don't lose clients in a dramatic exit. They lose them quietly: a missed rebooking, a fortnightly regular who slips to monthly, then to gone — noticed only when the numbers dip a quarter later. Momentum learns the rhythm of every client and flags the ones slipping away while there's still time to reach out. Not a report you have to run — a signal that finds you.

Retention signalsLive

Heads up3 regulars haven't booked in 6 weeks

Priya N.last visit 7 weeks ago · was fortnightly

Slipping

Tom B.2 cancellations · no rebook

At risk

SuggestedA quick check-in with Priya now, while there's time to save the booking

02 · Development

Catch a struggling practitioner early — while you can still help.

A new practitioner who can't hold onto clients is often the last to know, and so are you — until they've left or the complaints arrive. Momentum shows how each practitioner is tracking on what matters, rebooking and outcomes, so support arrives as coaching, not a post-mortem. Better practitioners keep more clients — the whole point of the place.

Practitioner developmentLive

Maya Chen78% rebooking

On track

Jordan Reed58% rebooking

Needs support

MomentumPair Jordan with Maya for two weeks — similar caseload, stronger rebooking

03 · Performance

See where the week leaks — and where it grows.

The ordinary calls (who to hire, which hours to open, which services to push, where the money's really coming from) usually get made on instinct. Momentum reads them straight from your own numbers, in plain language, by practitioner and service, and points to the move worth making — with the dollars attached, up to date every day. And it meters what each move actually recovered, so you can watch it pay for itself.

Business performanceLive

Rebooking rate

71%▲6

At-risk clients

New-client retention

64%

Revenue▲ this quarter

SuggestedThursdays run ~40% under capacity — trial 8–10am

And the engine behind them

The signals lead. The engine behind them goes further.

The three signals are the diagnostic core. Around them, Momentum does the work most systems leave to you — including the demand side: referrers, reputation and leads.

Monday Morning Briefing

Your week opens with three moves worth making, each with the dollars attached and the evidence one click away.

Gap Hunter

A late cancellation triggers ranked SMS offers to your waitlist — first to tap wins the slot. The ring-around, without the ringing.

Referrer intelligence

See the GP whose referrals are cooling — and why — before the relationship goes quiet. Report-backs tracked, never forgotten.

No-show defence

Every appointment carries a risk score; reminders, confirmations and deposits escalate to match it.

Billing integrity sweep

Unbilled visits, unclaimed items, aging invoices — found daily, chased properly, totalled so you can watch it pay for itself.

Ask your practice

Plain-English questions over your own numbers — "who should I follow up this week?" — answered from the same definitions the dashboards use.

Every suggestion shows its reasoning. Every automation has a human in control. Growth never overrides clinical judgment — that's engineered in, not promised.

Momentum AI

Intelligence built into the work — not bolted on the side.

The signals aren't a separate module you remember to open. They come from Momentum's intelligence working quietly inside the everyday. What matters is how it behaves: it stays in the flow, it shows its reasoning, and it takes the busywork off your hands.

Reads the everyday as it happens

It works inside the normal flow (bookings, notes, billing) and notices the moment a pattern shifts. Nothing to run, nothing to remember to open.

Shows its reasoning

Every signal and suggestion comes with the numbers behind it: what it saw, why it flagged it. You can check the reasoning, and overrule it.

Takes the busywork off your hands

Notes structured from each session, claims prepped, reminders sent: the table-stakes AI, included so the clever part has room to work.

Private by design: your clinic's data builds your clinic's view — never sold, and your clinical notes never leave your clinic, and every recommendation comes with its reasons. You can always see why.

Moving over

Switching is simpler than staying frustrated.

Changing practice software feels like a wall, which is exactly why people put up with tools they've outgrown. We've made the move the easy part: your clients, history and notes come with you, the layout feels familiar from your first hour, and you won't lose what you've already built. The point of switching isn't a new system to learn. It's the things your current one was never going to tell you — and because your history comes with you, Momentum's signals start reading your clinic from week one, not from zero.

Coming from Cliniko, Nookal, Halaxy or a pile of spreadsheets — founding clinics get white-glove migration, with a dry-run report before anything commits. We move your data with you.

Comes with you

Client records & contactsmigrated

Appointment historymigrated

Clinical notes & filesmigrated

Billing & item codesmigrated

Who builds it

The bridge this industry rarely gets.

A decade in MSK care

Ten years treating clients — myotherapy and remedial massage — in multidisciplinary clinics. He knows the clinical world, and what a practice actually feels like to work in.

Founded & grew service businesses

Built and scaled a recurring-client service business to 90% retention and 30% annual growth — the exact engine a clinic runs on.

Business & product rigour

An MBA — Dean's Student Excellence Award, top postgraduate (Monash, 2024) — and recent SaaS product leadership. The rigour to turn a clinic's numbers into decisions.

Plenty of people have one of these. Almost no one in this market has all three — which is why Westence understands your world, knows what grows it, and can build the tools to match.

Dominic McKayFounder, Westence · LinkedIn

Practice management that pays attention.

Most practice software records what happened. This one helps you change what happens next.